Can I send in my pedal to be modded?
Sorry, custom mods are only available for new pedals. The one exception to this is muffer clean-blends.
How long will it take to get my pedal?
We shoot for 7-10 days. Sometimes sooner, sometimes a little later, but right around there. Each pedal is made to order so it can vary a bit.
Can my pedal be returned?
Generally, no. Custom pedals are final sale, but in some situations an exchange or store credit can be arranged.
Does my pedal come with a warranty?
Of course. Your pedal has a lifetime, no questions asked warranty just like all Wren and Cuff pedals.
My pedal needs to be repaired, how can I get it fixed?
Don't worry, you are covered under our lifetime warranty.
Our, "No questions asked" policy is real and you only need your pedal to take advantage of it. Don't worry about receipts and such.
Here's what you do:
- Download this: Repair Info
- Follow the instructions
- Send it in
There is no need to email us about repairs unless you really feel it is necessary. As we've grown, we get a lot of email and do whatever we can to reduce the number of emails coming in. Since we do all we can to reply to every message, it simply means we'll have one less email to answer. This doesn't mean we won't answer you or will be annoyed by your message. If you really need to get in touch, we're happy to help.
Warranty Repairs: firstname.lastname@example.org